Return Policy
Last updated: May 2026
This policy explains how returns and refunds work for purchases made through JML Tech Studios.
Digital Products
Most purchases from the JML Tech Studios store are digital products, including templates, plugins, guides, asset packs, and training materials. Because these products are delivered electronically, there is no physical item to return unless the product is defective.
Defective Products
We accept returns or refund requests for defective products only. If a purchased product cannot be accessed, downloaded, opened, or used as described because of a defect, email info@jmltechstudios.com with the email address used at checkout, your order receipt or product name, and a short description of the issue.
Exchanges
Exchanges are not accepted. If there is a problem with your purchase, contact us so we can review the issue under this return policy.
Service Bookings
Custom services, retainers, production work, consulting, and website projects are governed by the project agreement, statement of work, or checkout terms shown at purchase. If a service project cannot start within the stated timeline because of our availability, we will honor the refund terms shown on the booking page or in your agreement.
Non-Refundable Items
Refunds are not available for non-defective digital products, completed custom work, delivered service milestones, strategy calls that have already taken place, or purchases where refund abuse, redistribution, or license misuse is suspected. This does not limit any rights you may have under applicable law.
How Refunds Are Processed
Approved refunds are returned to the original payment method through Stripe. Once issued, refunds typically appear within 5 to 10 business days, depending on your bank or card provider. We do not control bank processing timelines after Stripe sends the refund.
Contact
For return or refund questions, contact us at info@jmltechstudios.com. JML Tech Studios is based in Dallas, TX, United States.